It is not the policy of ACL Essex to refund fees automatically when a change in circumstances prevents or discourages a learner from continuing with a particular class.
Refunds are only made on the following basis:
- If ACL Essex cancels a course before it is due to start – Full Refund
- If ACL Essex cancels a course after it has started – Full Refund
What if I need to cancel my enrolment after the 10 day period has elapsed?
Refund requests for courses received less than 10 working days before the course starts will only be considered in exceptional circumstances.
In exceptional circumstances, at our discretion, once courses have started refunds or a credit note may be considered. All requests for refunds should be made within two weeks of your last attendance. Please note that course fees include an administration charge which will not be refunded.
What if I find the course I have chosen is unsuitable when I turn up to the first session?
An alternative will be offered, if available, or you can have a full refund of tuition fees (less the registration fee of £15.00) provided we are notified in writing within one week of the course starting. Transfers are limited to one per enrolment within the first week of the course. Any additional transfers will be subject to a £10.00 administrative charge per transfer.
What if I decide later on in the year that I do not wish to continue?
We work to a very tight budget and unfortunately refunds cannot be given after the first week of the course.
Learners deciding not to return to the course and who have paid by direct debits/19+ loan or installment payment arrangements, are still liable for payment of the full course fees. Fees that remain outstanding will be invoiced to students by ECC finance.