Refund policy

It is not the policy of ACL Essex to refund fees automatically when a change in circumstances prevents or discourages a learner from continuing with a particular class. Refund of course fees will only be made in exceptional circumstances, such as ill health. Any request for a refund is required in writing and should be directed to the Senior Management Team for approval. If a written request is not received no consideration will be made for issuing a refund. If a refund is agreed it will be pro-rata based and subject to deduction of a £25 administration fee. Any ancillary costs such as exam fees will not be refunded.

A refund of course fees made will be made on the following basis:

  • If ACL Essex cancels a course before it is due to start – Full Refund
  • If ACL Essex cancels a course after it has started – Full Refund
  • If ACL Essex defers or changes a course and the learner is no longer able to attend – Full Refund

Student withdrawal

What if I cancel my enrolment within at least 10 working days before the course begins?
Refund of fees allowed, however an administration fee of £25 applies which will not be refunded.

What if I need to cancel my enrolment after the 10 day period has elapsed?  
Refund requests for courses received less than 10 working days before commencement will only be considered in exceptional circumstances.

In exceptional circumstances, at our discretion, once courses have started refunds or a credit note may be considered. All requests for refunds should be made within two weeks of your last attendance. Please note that course fees includes an administration charge of £25 which will not be refunded.

What if I find the course I have chosen is unsuitable when I turn up to the first session? 
An alternative will be offered, if available, or you can have a full refund of tuition fees (less an administration fee of £25.00) provided we are notified in writing within one week of the course starting. Transfers are limited to one per enrolment within the first week of the course. Any additional transfers will be subject to a £10.00 administrative charge per transfer. 

What if I opted to pay by direct debit, 19+ learning loan or instalments?
Learners deciding not to return to the course and who have paid by direct debits,19+ loan or instalment payment arrangements, are still liable for payment of the full course fees. Fees that remain outstanding will be invoiced to students by ECC finance.